We want your order to arrive safely and exactly as expected. Below you'll find everything you need to know about our delivery and returns process.
After placing your order, we will contact you by email or WhatsApp, depending on the communication method you selected. Please make sure that your contact details are entered correctly.
Once your order has been confirmed, we will send you an invoice for payment. Payment can be made via MB WAY or bank transfer.
Your kits will be shipped after we receive 100% payment for the order. If you have any questions, we will be happy to assist you.
Our products are handmade and carefully prepared to order. Most personalised kits and cookie sets are handmade within approximately one week. To ensure your order arrives on time, we recommend ordering in advance and letting us know the date you need your items. Some products may occasionally be available for immediate dispatch.
We ship via CTT to Mainland Portugal, Madeira and the Azores.
Once your kit is ready, we will confirm the final weight and exact shipping cost. All orders include a tracking number.
Please ensure all delivery details are entered correctly when placing your order. We cannot be responsible for delays or lost parcels caused by incorrect delivery information.
We ship orders from Portugal to several European countries through InPost collection points and lockers.
Shipping costs start from €5.12 and depend on the destination country, parcel size and final weight.
Once your order is ready, we will confirm the exact shipping cost. Estimated delivery time is 4–6 business days. A tracking number will be provided after dispatch.
As our products are handmade and personalised, we are unable to accept returns or exchanges unless an item arrives damaged or faulty. If there is a problem with your order, please contact us within 48 hours of delivery and include your order number together with photographs of the issue.
If you need to make changes to your order or cancel it, please contact us as soon as possible. Once production of a personalised item has started, changes or cancellations may no longer be possible.
If you have any questions about your order, delivery or our products, please visit our Contact page or get in touch via WhatsApp or Instagram. We are always happy to help.
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